Medallia is a software service platform which helps companies to capture feedback everywhere their customers are, understand it in real-time, and deliver insights and action to improve their performance.
This methodology empowers employees to make smarter, more informed daily decisions so they can deliver better customer experiences.
Through the Medallia Experience Cloud™, companies can build more loyal customer relationships, grow faster, reduce costs, and improve corporate culture. The software as a service (SaaS) provider’s Experience Cloud is available globally, however its roots are in the US where many of the company’s largest customers are based. To help gasworld readers drive change in the B2B customer experience, Harry Wheeler, Senior Manager, Professional Services, Medallia, shares some practical advice here.
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